Firm Foundation Experience™: Newlywed

Cancellation Policy

💜 Marriage Oneness Online Sessions – Policy 📌 Scheduling & Access • Sessions are scheduled in advance through our booking calendar. • All sessions are conducted via secure video conferencing. A private link will be provided after booking. • Please log in at least 5 minutes before your scheduled session to ensure a smooth start. 📌 Payments • Full payment (or agreed deposit) is required to confirm your session(s). • Payment must be completed before the final session in any package. • Deposits are non-refundable but may be applied toward your scheduled sessions. 📌 Cancellations & Rescheduling • 24-hour notice is required to reschedule a session without penalty. • Sessions canceled with less than 24-hour notice are considered “missed” and may not be rescheduled. • One-time grace credit: Each couple may receive one reschedule credit per package if an emergency arises. This credit must be used within the package timeline. 📌 Refund & Credit Policy • All payments made for Marriage Oneness sessions, packages, or programs are non-refundable. • No credits will be issued for missed, canceled, or unused sessions beyond the one-time grace credit above. • Sessions must be completed within the designated package timeline (e.g., 4 or 6 weeks). 📌 Missed Sessions • If you do not attend or arrive more than 15 minutes late, the session will be considered missed. • Missed sessions are non-refundable and cannot be rescheduled, except for the one-time grace credit if eligible. 📌 Confidentiality & Respect • All sessions are confidential. • We ask both partners to commit to showing up with honesty, openness, and respect for one another and the process. 📌 Disclaimer • Marriage Oneness sessions are faith-based educational coaching, not professional mental health counseling. • If we believe your needs would be better served by licensed therapy or another professional service, we may provide a referral.

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